Všeobecné obchodné podmienky

These General Terms and Conditions (GTC) provide an overview of the rights and obligations for clients regarding the booking and use of hotel services, as well as rules for the processing of personal data in compliance with the laws of the Slovak Republic. The GTC are divided into several key sections:

Article I - Introductory Provisions
The GTC regulate booking conditions, payment, cancellation, and the rights and obligations of clients and the hotel operator.
Agreement to the GTC is required for using the hotel's online booking system, and the operator may unilaterally change the GTC.
Clients must be over 18 years of age and are responsible for their actions.

Article II - Booking
Clients may make a booking by phone, email, or online and are responsible for correctly entering the required information.
Upon successful completion and payment, the client will receive a booking confirmation email with a reservation number, which must be kept.

Article III - Payment Terms
Payment for the reservation must be made in full based on the invoice provided to the client.

Article IV - Cancellation Policy
Changes or cancellations of reservations can be made by email or phone.
Cancellation fees apply based on the time before arrival:

  • 0% for 21 days or more,
  • 30% for 21 to 14 days,
  • 50% for 13 to 7 days,
  • 75% for 6 to 1 day,
  • 100% for no-show.
    In certain cases (e.g., illness, natural disasters), the cancellation fee may be waived.

Article V - Special Provisions
Check-in is from 2:00 p.m. to 6:00 p.m., and check-out is by 10:00 a.m., otherwise, an additional day may be charged.
Special requests can be handled through the booking department.

Article VI - Data Protection
Client personal data is processed in compliance with the law, primarily for booking purposes and marketing with the client's consent.
Clients have the right to access, correct, delete personal data, and object to data processing for other purposes.

These terms emphasize the responsibility of clients to follow booking procedures, the obligation of timely payment, and the protection of personal data.

Alternative Dispute Resolution

Dear Consumer, if you believe we have violated your rights, or if you are dissatisfied with how we handled your complaint, please send your request for redress to our email address: hotelboboty@vratna.sk.

If we respond to your request unfavorably or fail to respond within 30 days of receiving your email, or if you are not satisfied with our response, under the amended Act No. 102/2014 and Act No. 391/2015 on Alternative Consumer Dispute Resolution, you have the right to seek an alternative (out-of-court) resolution to the dispute.

You may submit your proposal in the manner specified in Section 12 of Act 391/2015 Coll. You can use a form for submitting the proposal, which is also available on the website of the relevant ministry and each alternative dispute resolution entity.

The list of alternative dispute resolution entities as of 10 April 2016 can be found here: http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s. The consumer has the right to choose which of these alternative dispute resolution entities to approach.

The email address for electronic submissions to the Slovak Trade Inspection Authority is ars@soi.sk.

An alternative dispute resolution entity may refuse a consumer's proposal if, for example:

  • The dispute's quantifiable value does not exceed 20 EUR;
  • Based on all circumstances, it appears that alternative dispute resolution could only be pursued with disproportionate effort, and so forth.

Consumers may also file a complaint through the online dispute resolution (ODR) platform, which is available at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

Here, any consumer living in the EU can file a complaint against a trader based in the EU.

Each party to the dispute bears its own costs related to alternative dispute resolution, with no possibility of reimbursement.

Only consumers - individuals not acting within their business, employment, or profession when entering into or fulfilling a consumer contract - are eligible for alternative dispute resolution. It applies only to disputes between a consumer and a seller arising from or related to a consumer contract. It is only applicable to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the dispute value does not exceed 20 EUR. An ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution, up to a maximum of 5 EUR including VAT.